• Please contact the 24/7 UK Helpline Centre on +44 (0)845 4591 999 as soon as you possibly can, so that we can notify the owner as quickly as possible.

  • We would recommend that the first thing you do is take the dog to the nearest vet who will scan the dog free of charge to discover if the dog is micro-chipped. The vet will then contact the owner and give them your contact details. The vet is not allowed to reveal details of the owner under the Data Protection Act 1998. Sometimes a micro-chipped dog cannot be returned to the owner because the owner has moved address and their details are no longer up to date. It is a legal requirement to inform the Dog Warden if you have found a dog so that the owner can find it. You must give a description of the dog and where it was found. The Dog Warden will then register the details you have supplied and issue you with a log number. The Dog Warden will arrange to come to your premises to collect the dog. If the Dog Warden is unable to collect the dog immediately, you may need to care for the dog or take it to an authorised dog shelter.

  • Please contact the 24/7 UK Helpline Centre on +44 (0)845 4591 999 as soon as you possibly can, so that we can notify their emergency points of contact as quickly as possible.

  • Please contact the 24/7 UK Helpline Centre on +44 (0)845 4591 999 as soon as you possibly can.

  • YES, please telephone: +44 (0)844 371 6775 (Monday to Friday 9am - 5pm)

  • You should go on-line to www.ufoundmytag.com to register your new MyTAG. In addition to registering your new tag, it's important that you add your alternative points of contact in the event we are unable to reach you – we would recommend you add at least 2, in addition to any other important information you think we may need.

  • Firstly ensure you are using the correct MyTAG identification number and PIN Code found within the packaging. If you are still experiencing problems, please contact the MyTAG Customer Service Team (click here to view contact details)

  • The finder has the option to contact the 24/7 MyTAG Helpline via: ufoundmytag.com, by telephone, by scanning the QR code or by tapping the NFC MyTAG. This will then immediately trigger an automated alert to you and your alternative points of contacts via text and email, with details of the found report. The found report will include details as to where your pet, or item has been found, where you can retrieve them, or the finder’s contact details for you to liaise with as appropriate re the collection of. (98% of found reports are delivered to owners within just 30 seconds).

  • No, MyTAG will never disclose any personal details, without your full consent.

  • The finder can report them by contacting MyTAG’s 24/7 UK Support Centre, or via MyTAG’s multi-lingual website. Anyone finding and reporting a MyTAG will activate the automated email and text service to you. It will also activate and email your alternative contacts [family or friends] that you have detailed within your personal profile, in the event we cannot reach you.

  • MyTAG will reward the finder with a MyTAG gift pack to say thank you for their honesty.

  • On almost anything - here's what our customers have registered so far: Mobile phones, laptops, iPads, iPod's, digital cameras, wallets, PSP's, memory sticks, video camera, digital camera, books, credit cards, sunglasses, golf clubs, range finders, sports bag, racquets, bats, hockey sticks and binoculars. Professional equipment such as tool boxes, walkie-talkies and wireless drills have been registered too.

  • You must first ensure your item is clean, then peel the Recovery Sticker from the packaging and place it firmly onto your item using a cloth. We recommend that you leave the item overnight, giving the Recovery Sticker sufficient time to adhere. Place the MyTAG Sticker on a clearly visible space, making it noticeable if found.

  • Motorbike keys, car keys, house keys, briefcase, purse, school bag, rucksack, locker keys, sports bag, suitcase and any other luggage item.

  • Go to www.ufoundmytag.com and login to your personal profile account that you created. Here you can update your contact information and alternative contacts as often as you like.

  • If you've forgotten your password, just enter your email address on the 'Customer login' page and click on 'forgotten password', we'll then email you a new password. Simply follow the instructions within the email to reset your password.

  • You will need to login to your Account and, if more than one, select the MyTAG which you have lost and click on "Order Replacement". The unique ID code assigned to your MyTAG protector will then be automatically deactivated and deleted from the MyTAG database. You will then be prompted to request a replacement, should you wish to proceed, you will only be charged £2.95 to cover postage and packaging.

  • MyTAG will write to you 30 days prior to the expiry date. You will then have the option to extend your level of cover. If you have purchased a Pet ID Tag, then please refer to the Pet Options page of our website.